Archive for the ‘Work’ Category

If you’ve ever been on a software project where UI changes that affect your documentation are made frequently, you understand how frustrating writing about it can be. With FrameMaker, variables make this a cinch. In DITA, it’s not so straightforward. But the power of content reuse can save your production time — and your sanity. […]

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Many technical writers play document manager at some point in their career. Part of document management includes managing — and many times, creating — templates for colleagues to (mis)use. For those of us not using FrameMaker, DITA, or other type of single-sourcing, template creation and maintenance can sometimes be the bane of our existence. I’ve compiled these […]

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Has someone ever said something like this to you? Basically what they’re really saying is, I’m not a technical communicator, but anything I write is 100% perfect and shouldn’t be changed! Now, I know that even everything that *I* write isn’t perfect, but if someone wanted to change one of my documents, I would want […]

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At an interview recently I was asked, “How do you build trust?” After thinking about the question for a moment, I answered, Building trust requires that you be honest and transparent. Also, delivering on your promises instills credibility and helps build trust. I think that was a pretty good answer for thinking on my feet. […]

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Reality Check

17Dec09

Today’s post on the blog “On Writing Well” gives a rude awakening to aspiring technical writers or junior technical writers (like myself). The phrase that stuck with me the most: Merely documenting procedures is NOT technical writing. You know what? He’s right.  When people ask me what I do, I tell them I’m a technical writer. […]

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I’m Back

22Nov09

I doubt any of you have been checking recently since I’ve been MIA since March. Anyway, since a blog I co-author refers to this site, I decided I should pick it up again. As an update, I still work for the same company and lots of changes are happening, and pretty rapidly. I’m starting a […]

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